Meetings / Apr 12, 2023 / Item 16

Item 16

approved contract

Apr 12, 2023

Description

Authorize to enter into a contract with F.H. Cann & Associates, Inc., North Andover, MA, in the amount of $5,025,946 to provide a tier one customer service call center for all calls coming to the Bureau of Family Assistance (BFA) Customer Services Call Center regarding eligibility for programs covered through the BFA, with the option to renew for up to four additional years. Effective upon G&C approval through June 30, 2025. 100% Federal Funds.

Amount
$5.0M
$5,025,946
Department
DEPARTMENT OF HEALTH AND HUMAN SERVICES
Division of Economic Stability
Vendor
F.H. Cann & Associates, Inc.
North Andover, MA
Funding Source
100% Federal Funds
Vote Record approved
Motion by Stevens, seconded by Warmington acted as follows
Joseph Kenney (R) yes
Cinde Warmington (D) yes
Janet Stevens (R) yes
Ted Gatsas (R) yes
Dave Wheeler (R) yes

Documents (1)

Item_16.pdf Open in new tab →
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